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Quality Assurance Analyst

Position Description

The Quality Assurance Analyst conducts reviews and audits of child support cases to ensure compliance with state and federal mandates and identify staff training needs. This position also develops and monitors performance metrics and reports to improve program outcomes.

Primary Responsibilities

  • Conducts quarterly random sample and targeted audits; communicates results to management team and trainer
  • Coordinates with the Maryland Department of Human Services (DHS) to conduct federally mandated self-assessment reviews and other DHS and legislative audits
  • Collects, analyzes, and summarizes performance data, determining if trends exist that are affecting performance
  • If performance is below the required standard, works with senior staff to document the underlying causes and prepares and distributes management report
  • Facilitates project response to any adverse audit findings
  • Works with analyst to assess the impact of changes to standard operating procedures on workflow
  • Provides input on training plan
  • Other duties as assigned


  • Bachelor’s degree in business administration or relevant field preferred
  • Four years’ experience in child support services or related human services field
  • Excellent math skills and working knowledge of data analysis/statistical methods
  • In depth understanding of quality control procedures
  • Solid communication skills
  • Proficient in MS Office

Veritas HHS offers a generous benefits package which includes medical, dental, vision, 401(k) match program, paid time off, short and long term disability, and life insurance.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.

Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Learn about Veritas HHS at

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