Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. With deep program expertise and a commitment to continuous improvement, Veritas HHS brings exceptional value to program operations for health and human services agencies. For our staff, we seek to create challenging and rewarding work environments that benefit the families we serve.
Child Support Case Manager
Department for Children and Families | Child Support Services
The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.
Analyze case information and take next steps pursuant to State policies and procedures
Conduct interviews/collect DNA samples/negotiate consents/refer to community services
Under direction and supervision of the attorney prepare legal documents and correspondence related to a case
Work state system prompts to keep case information current and support automated case actions
Perform annual reviews on assigned cases
Perform initial locate activities
Track own performance through special reports
Receive, evaluate, and resolve customer problems and complaints
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns
Other related duties as assigned
Associate’s degree or Paralegal Certification preferred
At least two years of experience in legal environment or government case processing; public contact experience preferred
Education can be substituted for years of experience
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values
The budgeted pay range for this mid-level position starts at $14 per hour
Veritas HHS offers a generous benefits package which includes medical, dental, vision, 401(k) match program, paid time off, short and long term disability, and life insurance
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this position. Incumbents are held accountable for all duties of this position.
Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.