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Intake Specialist

Position Description:

The Intake Specialist is responsible for meeting federal time-frames related to the provision of child support applications and the processing of referrals from public assistance programs. The Intake Specialist reviews referrals to ensure they are appropriate, closes duplicate case referrals, or facilitates the merging of duplicate member referrals. This individual is also responsible for constructing accurate cases on the State system and soliciting additional information from customers. Solid intake work allows Case Managers to move expeditiously through the next phase of child support services.

Primary Responsibilities

  • Send out and track applications for non-TANF cases
  • Review automated referrals and close if inappropriate
  • Enter new cases onto state-wide computer system
  • Solicit additional information as required from customers to prepare the case for the next appropriate action
  • Check available locate resources for additional address and employment information and updated the state computer system
  • Work state-wide computer system prompts to keep case information current and support automated case actions
  • Respond to case inquiries by phone, mail, or email
  • Track own performance through special reports
  • Meet the case processing time-frames required be federal regulations
  • Assist with clerical duties, as needed
  • Perform related duties as required


  • High school diploma or equivalent
  • At least one year’s experience in clerical position preferred
  • Experience with Microsoft Office products and operating a personal computer

Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Learn about Veritas HHS at

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