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Child Support Case Manager

Position Description

The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.

Primary Responsibilities

  • Analyze case information and take next steps pursuant to State policies and procedures
  • Conduct interviews/collect DNA samples/negotiate consents/refer to community services
  • Under direction and supervision of the attorney prepare legal documents and correspondence related to a case
  • Work state system prompts to keep case information current and support automated case actions
  • Perform annual reviews on assigned cases
  • Perform initial locate activities
  • Track own performance through special reports
  • Receive, evaluate, and resolve customer problems and complaints
  • Update state system with appropriate new information and records detail of customer contacts
  • Take all actions available to resolve customer concerns
  • Other related duties as assigned


  • Associate’s degree or Paralegal Certification preferred
  • At least two years of experience in legal environment or government case processing; public contact experience preferred
  • Education can be substituted for years of experience
  • Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values

Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Learn about Veritas HHS at

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